Resolved incident

Figma agent and Figma Make increased errors rates.

Figma · Minor · Started

Duration
27m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

The issue is now resolved fully. Some users saw elevated error rates in Figma's AI features, including AI chat and Figma Make. Affected requests may have failed or needed a retry. We identified an issue with one of our providers and moved traffic to an alternate. Error rates have fully recovered. We are continuing to work with the provider to prevent this from happening again. We apologize for the disruption.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Figma

    We're investigating increased errors for Figma Make and Figma agent.

  2. Investigating

    Figma

    We are continuing to investigate this issue.

  3. Identified

    Figma

    The issue has been identified and a fix is being implemented.

  4. Monitoring

    Figma

    A fix has been implemented and we are monitoring the results.

  5. Resolved

    Figma

    The issue is now resolved fully. Some users saw elevated error rates in Figma's AI features, including AI chat and Figma Make. Affected requests may have failed or needed a retry. We identified an issue with one of our providers and moved traffic to an alternate. Error rates have fully recovered. We are continuing to work with the provider to prevent this from happening again. We apologize for the disruption.