SIN, NRT network issues

Resolved

Started

Lasted 2h 38m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Identified

    We are continuing to experience network issues with an upstream provider in SIN and NRT regions.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Identified

    Our upstream provider has identified the issue and is working on a fix. Apps running in NRT (Tokyo) region may also have issues reaching certain destinations at this time.

  5. Investigating

    We are investigating an upstream network issue in the SIN (Singapore) region. Apps may be unreachable or have higher packet loss.