Network issues impacting EU <-> US traffic

Resolved

Started

Lasted 4h 42m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    We're seeing performance on impacted routes return to normal levels. Prior to recovering, we observed intermittent high packet loss for US <-> EU traffic, most acutely from approximately Dec 31 23:35 to 23:45 UTC, and later from Jan 1 00:40 to 01:35.

  3. Investigating

    We've detected degraded network performance on some of our upstream network providers, impacting traffic between US and EU regions. We're in contact with these teams as we monitor for recovery.