[office365] [gmail] delays in sending and receiving messages for customers in [us-west-1], [us-west-2], and [eu-west-1]

Resolved

Minor impact

Started

Lasted 4h 23m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    We have deployed a fix and delivery times are returning to normal. Some channels are still catching up on a backlog of messages. We are continuing to monitor the health of our systems.

  3. Investigating

    We are continuing to investigate the issue.

  4. Investigating

    We are experiencing delays in processing Office 365 and Gmail messages. Both sending and receiving are impacted. We are investigating.