Delays receiving emails from Gmail and Office channels in [us-west-2]

Resolved

Minor impact

Started

Lasted 2h 54m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    Delays are resolved for both Gmail and Outlook channels. We're continuing to monitor to ensure we're at a stable steady-state.

  3. Investigating

    Office delays have been resolved. Gmail delays have reduced further (to approximately 1 minute).

  4. Investigating

    Delays have been reduced, but remain slightly elevated. We are continuing to investigate.

  5. Investigating

    Some customers are experiencing delays in inbound messages being received from Gmail and Office channels (typically 2-4 minutes of delay). We are currently scaling up our systems to address this.