Some Canadian customers are experiencing degraded messaging capability

Resolved

Minor impact

Started

Lasted 26h 51m

View official incident ↗

Updates

  1. Resolved

    We've had no further reports of issues. Please reach out to Front support if you experience degradation in the app

  2. Monitoring

    We've received reports this morning that users are no longer encountering issues. We are continuing to monitor, please reach out to support if you are experiencing degraded performance

  3. Investigating

    We are continuing to investigate this issue, and are yet to identify a root cause Some impacted users have been able to workaround the issue by using a VPN to re-route their traffic, or by tethering to a mobile device. We will update this page as soon as we have more information

  4. Investigating

    We are still investigating the issue and searching for the root cause.

  5. Investigating

    We are continuing to investigate this issue.

  6. Investigating

    We are continuing to investigate this issue.

  7. Investigating

    Some Canadian IP addresses are experiencing app slowness and/or degraded email message performance.