Some Canadian customers are experiencing degraded messaging capability

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   about 1 year ago

   Front

   Some Canadian IP addresses are experiencing app slowness and/or degraded email message performance.

2. Investigating

   about 1 year ago

   Front

   We are continuing to investigate this issue.

3. Investigating

   about 1 year ago

   Front

   We are continuing to investigate this issue.

4. Investigating

   about 1 year ago

   Front

   We are still investigating the issue and searching for the root cause.

5. Investigating

   about 1 year ago

   Front

   We are continuing to investigate this issue, and are yet to identify a root cause Some impacted users have been able to workaround the issue by using a VPN to re-route their traffic, or by tethering to a mobile device. We will update this page as soon as we have more information

6. Monitoring

   about 1 year ago

   Front

   We've received reports this morning that users are no longer encountering issues. We are continuing to monitor, please reach out to support if you are experiencing degraded performance

7. Resolved

   about 1 year ago

   Front

   We've had no further reports of issues. Please reach out to Front support if you experience degradation in the app