[office365] Office channels offline preventing emails being sent or received

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   5 months ago

   Front

   We are currently investing an issue where a subset of customers are seeing offline O365 channels.

2. Identified

   5 months ago

   Front

   We are attempting a mitigation step to get impacted channels back online.

3. Identified

   5 months ago

   Front

   Front continues to investigate paths to restore access for affected Office365 channels. Office reports internal errors, which we are trying to work around.

4. Identified

   5 months ago

   Front

   Front is partnering with Microsoft to investigate the channel sync failures and will continue to update here as we make progress. Manually re-authorizing the channel in Front's channel settings has worked in some cases, but not all. Please contact support@front.com for assistance.

5. Identified

   5 months ago

   Front

   Front is continuing to partner with Microsoft to investigate the channel sync failures. The next update will be within the next 8 hours. Manually re-authorizing the channel in Front's channel settings has worked in some cases, but not all. Please contact support@front.com for assistance.

6. Identified

   5 months ago

   Front

   Front is continuing to partner with Microsoft to investigate the channel sync failures. The next update will be within the next 6 hours. Manually re-authorizing the channel in Front's channel settings has worked in some cases, but not all. Please contact support@front.com for assistance.

7. Identified

   5 months ago

   Front

   Front is continuing to partner with Microsoft to investigate the channel sync failures. The next update will be within the next 6 hours. Manually re-authorizing the channel in Front's channel settings has worked in some cases, but not all. Please contact support@front.com for assistance.

8. Identified

   5 months ago

   Front

   Front is continuing to partner with Microsoft to investigate the channel sync failures. The next update will be within the next 6 hours. Manually re-authorizing the channel in Front's channel settings has worked in some cases, but not all. Please contact support@front.com for assistance.

9. Identified

   5 months ago

   Front

   Front is continuing to partner with Microsoft to investigate the decreasing volume of channel sync failures. The next update will be within the next 12 hours. Manually re-authorizing the channel in Front's channel settings has worked in most cases, but not all. Please contact support@front.com for assistance.

10. Identified

    5 months ago

    Front

    Front is continuing to partner with Microsoft to investigate the decreasing volume of channel sync failures. The next update will be within the next 12 hours. Manually re-authorizing the channel in Front's channel settings has worked in most cases, but not all. Please contact support@front.com for assistance.

11. Identified

    5 months ago

    Front

    Front is continuing to partner with Microsoft to investigate the channel sync failures. The next update will be within the next 12 hours. Manually re-authorizing the channel in Front's channel settings has worked in most cases, but not all. Please contact support@front.com for assistance.

12. Identified

    5 months ago

    Front

    Front is continuing to partner with Microsoft to investigate the channel sync failures. The next update will be within the next 12 hours. Manually re-authorizing the channel in Front's channel settings has worked in most cases, but not all. Please contact support@front.com for assistance.

13. Identified

    5 months ago

    Front

    Front is continuing to partner with Microsoft to investigate the channel sync failures. The next update will be within the next 12 hours. Manually re-authorizing the channel in Front's channel settings has worked in majority of cases, but not all. Please contact support@front.com for assistance.

14. Identified

    5 months ago

    Front

    Front is continuing to partner with Microsoft to investigate the channel sync failures. The next update will be within the next 12 hours. Manually re-authorizing the channel in Front's channel settings has worked in majority of cases, but not all. Please contact support@front.com for assistance.

15. Resolved

    5 months ago

    Front

    Front is continuing to partner with Microsoft on root cause of remaining channel sync failures. We added the ability to automatically bring these channels back online to prevent further customer impact.