Front mobile SSO login degraded

Resolved

Major impact

Started

Lasted 4h 22m

View official incident ↗

Updates

  1. Resolved

    Front has submitted new app versions to both app stores and is awaiting their review. We anticipate the latest fixed version will be available in a matter of days. In the meantime, see above for possible workarounds.

  2. Monitoring

    Front has released a fixed version of the mobile apps for both platforms, but it takes a few days to get through the stores' verification processes. We have also made the new versions available through the beta program: https://community.front.com/mobile-users-54/welcome-to-the-new-mobile-users-group-917 iOS users can also downgrade to the previous release version, 5.88.0. The app should be fully approved in the next 5 business days.

  3. Investigating

    Front is investigating reports of errors during SSO login on the latest version of the mobile app. We are currently looking at workarounds. Some users have been able to downgrade to the previous mobile app version to regain access.