Difficulties accessing Front on desktop and mobile in eu-west-1 region [by_company_00001] [by_company_00002] [by_company_00003] [by_company_00004]

Resolved

Minor impact

Started

Lasted 30m

View official incident ↗

Updates

  1. Resolved

    Application performance has appeared to return to normal for eu-west-1 users.

  2. Identified

    We believe we've identified the problem which caused a temporary spike in API errors. We're seeing a return to normal levels, and are working on a root-cause fix.

  3. Investigating

    We're receiving some reports of customers having difficulties accessing Front, or delays in sending and receiving messages, in our eu-west-1 region. We're currently investigating.