[us-west-1] High API latency currently causing delays

Resolved

Minor impact

Started

Lasted 1h 26m

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Updates

  1. Resolved

    The incident has been resolved

  2. Monitoring

    All systems have returned to normal. API latency is back to normal levels and all queues have drained. We will continue monitoring to ensure stability.

  3. Monitoring

    Systems are returning to normal. Most processing queues have cleared, and API latency has recovered to normal levels. A few services are still working through remaining backlogs, so some customers may continue to experience delays. We are monitoring recovery closely.

  4. Monitoring

    We have applied a fix and currently monitoring our systems.

  5. Identified

    The issue has been identified and we are currently working to restore performance

  6. Investigating

    We are experiencing elevated API latency and delays in message processing. As a result, new messages may take longer than expected to appear in inboxes, and some operations may be delayed due to backlogs in our processing queues.