[office365] Delays in sending and receiving messages for some customers in [us-west-1] and [us-west-2]

Resolved

Minor impact

Started

Lasted 2h 41m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    We are seeing error rates return to normal. We are continuing to monitor the health of our systems.

  3. Investigating

    We have established that channel sync error rate is <1%, but remains above our expected baseline rate. We are continuing to investigate.

  4. Investigating

    We are continuing to investigate this issue.

  5. Investigating

    We're observing some Office 365 channels experience delays in sending and receiving messages. We're currently investigating.