AI answers for Chat errors

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   almost 2 years ago

   Front

   We're investigating some errors only affecting our AI answers functionality with Chat

2. Identified

   almost 2 years ago

   Front

   AI Answers functionality in Chat is degraded due to an outage with an upstream provider. We are working on a mitigation. In the meantime, AI Answers chatbot nodes will follow the "AI doesn't resolve the inquiry" branch.

3. Monitoring

   almost 2 years ago

   Front

   We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.

4. Monitoring

   almost 2 years ago

   Front

   We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.

5. Resolved

   almost 2 years ago

   Front

   This incident has been resolved.