AI answers for Chat errors

Resolved

Minor impact

Started

Lasted 2h 31m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.

  3. Monitoring

    We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.

  4. Identified

    AI Answers functionality in Chat is degraded due to an outage with an upstream provider. We are working on a mitigation. In the meantime, AI Answers chatbot nodes will follow the "AI doesn't resolve the inquiry" branch.

  5. Investigating

    We're investigating some errors only affecting our AI answers functionality with Chat