CI pipelines not starting on merge requests.Partial Service Disruption

Resolved

Started

Lasted 3h 15m

View official incident ↗

Updates

  1. Resolved

    Incident has now been mitigated and runner backlogs are now back to normal. CI pipelines are now resuming. Engineers will continue to monitor this recovery.

  2. Monitoring

    Queues and runner backlog are trending back towards normal, while systems continue to work through the remaining backlog. Engineers are continuing to monitor this.

  3. Identified

    Our engineers are still investigating the issue but jobs are starting to be processed with a delay. More details can be found here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22412

  4. Identified

    No material updates to report. We are continuing to investigate the current issue and engineers are working to determine remediation steps.

  5. Identified

    We have identified that the sidekiq workers processing the jobs are getting deferred. The team is working on identifying the remediation steps.

  6. Investigating

    We are currently investigating an issue affecting CI pipelines not starting on merge requests. Our team is actively investigating the root cause.