404s on customers.gitlab.comService Disruption

Resolved

Started

Lasted 3h 25m

View official incident ↗

Updates

  1. Resolved

    The monitoring period has concluded, and the incident has been confirmed resolved. See the issue for more details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23297

  2. Monitoring

    The Customers Portal is loading normally again, and we are no longer observing the intermittent 404 errors affecting sign-in and page loading. A redeployment has completed successfully, and we are monitoring the service for any recurrence before resolving the incident.

  3. Investigating

    We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.

  4. Investigating

    We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.

  5. Investigating

    We've investigating 404s on the customers panel. We'll update as we learn more