Intermittent HTTP 50X errors when attempting to access to GitLab.comService Disruption

Resolved

Started

Lasted 2h 49m

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Updates

  1. Resolved

    This incident has now been mitigated and services are back to normal.

  2. Monitoring

    We identified the cause of errors as excessive access by a specific user and implemented mitigation measures. We will continue to monitor the overall status of our services.

  3. Monitoring

    We have identified the cause is due to excessive traffic against specific endpoints and have implemented mitigation measures. We're continuing to monitor the situation, and are seeing the error rates decrease.

  4. Investigating

    Users are intermittently seeing HTTP 50X errors when attempting to access to GitLab.com. We will post again when we have material updates.