Login failures when using email-based 2FA on GitLab.comPartial Service Disruption
Resolved
Updates
Resolved
After a period of monitoring we have not seen a recurrence of the issue and consider it resolved.
Monitoring
The incident has been mitigated. Users should now be able to log in with email-based 2FA. We continue investigating the root cause and will provide further updates. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
Investigating
Investigation is ongoing. We are narrowing down potential causes and will provide an update once we have more to share. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
Investigating
No material updates on resolution. We continue investigating logs to identify the root cause. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
Investigating
The incident remains under investigation. The scope is confirmed as affecting only free-tier users attempting to log in with email-based 2FA. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
Investigating
Multiple users are unable to log in when using two-factor authentication via email. Several customers and users raised the issue. We are actively investigating logs to identify patterns in sign-in endpoint requests and confirming the issue is limited to 2FA via email.