Error loading GitLab.com and customers.gitlab.comService Disruption

Updates

1. Resolved

   29 days ago

   The issue affecting customers.gitlab.com has been resolved. Customers Portal pages and subscription-related operations have returned to normal. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23240

2. Monitoring

   29 days ago

   Mitigations have been applied to customers.gitlab.com, and we are monitoring service availability. Intermittent errors may continue to affect Customers Portal pages and GitLab.com groups that rely on the portal for subscription-related operations. We are continuing to investigate the underlying cause and will provide another update when more information is available. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23240

3. Investigating

   29 days ago

   No material updates to report. We'll share another update when we have more information.

4. Investigating

   29 days ago

   No material updates to report. We are still investigating the root cause.

5. Investigating

   29 days ago

   We have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue.

6. Investigating

   29 days ago

   We're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected.