General slowness and intermittent 502s on Gitlab.comPartial Service Disruption

Resolved

Started

Lasted 14h 13m

View official incident ↗

Updates

  1. Resolved

    The fix has been implemented and the issue is now resolved. We have not observed any active user impact. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22783

  2. Monitoring

    We continue to monitor and have not observed any active user impact. We are working towards a permanent fix and will provide our next update once it has been implemented. More information here: gitlab.com/gitlab-com/gl-infra/production/-/work_items/22783

  3. Monitoring

    We have not seen active user impact for several hours and we have identified the possible root cause. We are monitoring for changes. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22783

  4. Investigating

    Slowness & 502s have been bursty with not much impact. A revert MR is under way while we are investigating other possible root causes. More information here: gitlab.com/gitlab-com/gl-infra/production/-/work_items/22783

  5. Investigating

    We are currently investigating reports of slowness and 502 errors. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22783