Users experiencing intermittent errors on site search results

Resolved

Minor impact

Started

Lasted 50h 26m

View official incident ↗

Updates

  1. Resolved

    We have restored the full search functionality. The incident is now resolved.

  2. Monitoring

    A fix has been implemented. We are continuing to work with our search engine provider to restore the full search functionality.

  3. Monitoring

    A fix has been implemented. We are now using our backup search and are working with our external provider to get full functionality back up again.

  4. Identified

    The issue has been identified and a fix is being implemented.

  5. Investigating

    Due to a dependency users may experience intermittent errors when using the search feature on GOV.UK. We are currently investigating the issue.