Unable to access data in Mainstream Publisher
Resolved
None impact
Updates
Resolved
The incident has been resolved. (as before: anyone who has made changes to documents since 12:15 should check the appropriate documents)
Monitoring
We have restored the data from the most recent snapshot and are continuing to monitor. Records from 12:15 today are visible in Mainstream Publisher now. Anyone who has made changes to documents since 12:15 should check the appropriate documents.
Investigating
We have identified the issue with Publisher, and are attempting to rectify it by restoring a database snapshot. This may mean a small loss of data added today, we will update when the restore is complete.
Investigating
Mainstream Publisher cannot access data in production, which means that records cannot be edited in that application. This will not affect end-users (all published data remains published). We are currently investigating the issue.