Resolved incident

Unable to access data in Mainstream Publisher

GOV.UK · None · Started

Duration
1h 47m
Severity
None
Status
Resolved

Summary

None · Resolved

The incident has been resolved. (as before: anyone who has made changes to documents since 12:15 should check the appropriate documents)

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    GOV.UK

    Mainstream Publisher cannot access data in production, which means that records cannot be edited in that application. This will not affect end-users (all published data remains published). We are currently investigating the issue.

  2. Investigating

    GOV.UK

    We have identified the issue with Publisher, and are attempting to rectify it by restoring a database snapshot. This may mean a small loss of data added today, we will update when the restore is complete.

  3. Monitoring

    GOV.UK

    We have restored the data from the most recent snapshot and are continuing to monitor. Records from 12:15 today are visible in Mainstream Publisher now. Anyone who has made changes to documents since 12:15 should check the appropriate documents.

  4. Resolved

    GOV.UK

    The incident has been resolved. (as before: anyone who has made changes to documents since 12:15 should check the appropriate documents)