IRM Unable to Voice Call Brazil Numbers

Resolved

Major impact

Started

Lasted 56h 9m

View official incident ↗

Updates

  1. Resolved

    Brazil calls recovered at about 13:00 UTC on 3 November. At this point, we are marking the incident as resolved.

  2. Investigating

    We are starting to see signs of recovery therefore some users might see voice calls working fine for them, but the issue is not fully resolved yet. We are continuing our efforts towards a complete resolution and an update will follow as soon as we have more info. We encourage usage of SMS and mobile push as alternative notification mechanism in the meantime.

  3. Investigating

    Our efforts towards a resolution continues. We encourage usage of SMS and mobile push as alternative way in the meantime. Thank you for your patience.

  4. Investigating

    We are continuing to work on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or SMS as notifications.

  5. Investigating

    We are currently investigating an issue impacting Voice calls to Brazil for IRM. We are working on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or SMS as notifications.