Resolved incident
IRM Access Issues for a Small Group of Users
Grafana · Major · Started
- Duration
- 20h 10m
- Severity
- Major
- Status
- Resolved
Summary
Major · Resolved
Between 14:57 UTC on 22 September and 09:00 UTC on 23 September, a small group of users experienced unexpected access issues and undelivered pages in Grafana IRM. This has been fully resolved and all affected users should now have normal access. Thank you for your patience.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Grafana
We are currently investigating an issue that may cause a small group of users to experience unexpected IRM access issues, or undelivered pages. Most users should not be affected.
Identified
Grafana
The issue has been identified, and we are working on a fix.
Monitoring
Grafana
A fix is currently being rolled out and will be deployed progressively over the next few hours. We appreciate your patience as this reaches all affected customers.
Monitoring
Grafana
The fix has been deployed to the majority of deployments. We continue to monitor progress.
Resolved
Grafana
Between 14:57 UTC on 22 September and 09:00 UTC on 23 September, a small group of users experienced unexpected access issues and undelivered pages in Grafana IRM. This has been fully resolved and all affected users should now have normal access. Thank you for your patience.