Resolved incident

Elevated Errors Ingesting Metrics in AWS US East (VA)

Grafana · Major · Started

Duration
6h 57m
Severity
Major
Status
Resolved

Summary

Major · Resolved

From 09:45 UTC on 2026-10-12, customers in AWS US East (VA) experienced failed or delayed metric writes to Grafana Cloud Metrics, which may have also affected Frontend Observability and Synthetic Monitoring data in that region. This has been fully resolved and all services are operating normally again.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Grafana

    We are investigating an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes. Next update by 10:15 UTC.

  2. Investigating

    Grafana

    We are continuing to investigate an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes. Next update by 11:00 UTC.

  3. Investigating

    Grafana

    We are continuing to investigate an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. Next update by 12:00 UTC.

  4. Identified

    Grafana

    We have identified the cause of an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA) - prod-us-east-3. Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. We are continuing to work on mitigations and are monitoring the impact to Grafana Cloud Metrics. Next update by 13:00 UTC.

  5. Identified

    Grafana

    We have identified the cause of an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA) - prod-us-east-3. Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. We are continuing to work on mitigations and are monitoring the impact to Grafana Cloud Metrics. Next update by 14:00 UTC.

  6. Identified

    Grafana

    We have isolated infrastructure suspected of contributing to the metrics ingestion issue in AWS US East (VA) - prod-us-east-3. We are validating recovery and completing mitigation steps. Customers may continue to experience failed or delayed metric writes while this work continues.

  7. Identified

    Grafana

    We have isolated infrastructure suspected of contributing to the metrics ingestion issue in AWS US East (VA) - prod-us-east-3. We are validating recovery and completing mitigation steps. Customers may continue to experience failed or delayed metric writes while this work continues.

  8. Resolved

    Grafana

    From 09:45 UTC on 2026-10-12, customers in AWS US East (VA) experienced failed or delayed metric writes to Grafana Cloud Metrics, which may have also affected Frontend Observability and Synthetic Monitoring data in that region. This has been fully resolved and all services are operating normally again.