Resolved incident

Generative AI assistance is not available in Grammarly for Windows

Grammarly · Minor · Started

Duration
4h 20m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has beed resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Grammarly

    We’re investigating reports that generative AI is unavailable when using Grammarly for Windows, and we’ll provide an update soon. In the meantime, you’re welcome to use generative AI features at app.grammarly.com.

  2. Identified

    Grammarly

    The issue has been identified, and we are working on a fix. We apologize for the inconvenience and appreciate your patience.

  3. Identified

    Grammarly

    The fix is being implemented. We appreciate your patience as we work on this.

  4. Monitoring

    Grammarly

    The new Grammarly for Windows version is now available to everyone. The update will happen automatically, which should resolve the issue. If you continue to experience problems, please reinstall Grammarly for Windows by following these steps: https://support.grammarly.com/hc/en-us/articles/4403747415821

  5. Resolved

    Grammarly

    This incident has beed resolved.