Granola services down for some users

Resolved

Started

Lasted 2h 35m

View official incident ↗

Updates

  1. Resolved

    All Granola services should be operational - we're sorry for any disruption. If you're still having problems, head to our help center at help.granola.ai "help.granola.ai": http://help.granola.ai.

  2. Monitoring

    We're beginning to see slow signs of recovery - logins are succeeding again and other features in the app should begin to start working.

  3. Identified

    A third-party service we use for logins and authorization is currently experiencing an outage. This is affecting all new logins to Granola, and some currently-logged-in users may experience degraded app functionality, such as notes not loading or Chat queries not working. We're investigating mitigations urgently and our auth provider are also working on the issue - you can follow for updates here: https://status.workos.com/incidents/b52fkqjzcl20

  4. Investigating

    We're receiving reports that login pages for Granola are not loading. At the moment this looks like an outage of our third-party auth provider - we've escalated to them and are investigating any mitigations.