Past incident

Onboarding UKG Pro Issues

Greenhouse · Major · Started

Duration
Unavailable
Severity
Major
Status
No longer listed as active

Summary

Major · No longer listed as active

A fix has been implemented and we are monitoring the results.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Greenhouse

    We are investigating an issue with the HRIS Link UKG Pro Onboarding Integration

  2. Identified

    Greenhouse

    Some customers using the UKG integration may see new hires fail to sync to UKG. Our team has identified the cause and is working on a solution. We are restoring the affected UKG connections and will resend pending hires to UKG. No action is needed from customers at this time.

  3. Monitoring

    Greenhouse

    A fix has been implemented and we are monitoring the results.