Onboarding UKG Pro Issues

Resolved

Major impact

Started

Lasted 5h 40m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Identified

    Some customers using the UKG integration may see new hires fail to sync to UKG. Our team has identified the cause and is working on a solution. We are restoring the affected UKG connections and will resend pending hires to UKG. No action is needed from customers at this time.

  4. Investigating

    We are investigating an issue with the HRIS Link UKG Pro Onboarding Integration