Resolved incident

Connections Issues

Help Scout · Minor · Started

Duration
54m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Help Scout

    We're investigating reports of Help Scout not loading. We will update here when we have more information.

  2. Identified

    Help Scout

    We’ve identified the root cause and we're making progress - you may continue to see slow loading times and variable accessibility.

  3. Monitoring

    Help Scout

    Help Scout is coming back online. We'll continue to monitor for a bit longer before wrapping this up.

  4. Resolved

    Help Scout

    Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.