Degraded Performance & Slow Loading Issues

Resolved

Minor impact

Started

Lasted 48m

View official incident ↗

Updates

  1. Resolved

    Our engineers have identified and resolved the issue, so load times should now be back to normal once again. Thank you for your patience while we worked on this one!

  2. Investigating

    We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.