Resolved incident
Automatic Workflows not running
Help Scout · Minor · Started
- Duration
- 3h 56m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
Between ~05:06–12:46 UTC some conversations were not processed by automatic workflows, as a result some conversations may not have expected automated actions performed on them. The issue is now resolved and automatic workflows are working normally. Affected conversations will require manual action(s) to be taken. If you'd like extra support, please email our team: help@helpscout.com
Event timeline
How this incident unfolded, from the official status page.
Investigating
Help Scout
We’re currently investigating an issue affecting Automatic Workflows. We'll post an update as soon as we have more to share. Thank you for your patience.
Monitoring
Help Scout
The root cause has been discovered and fixed. New conversations are being processed correctly by automatic workflows. We're looking into the missed conversations that should have triggered workflows, and we'll post an update when we have more information. Thanks again for your patience and sorry for the disruption today.
Resolved
Help Scout
Between ~05:06–12:46 UTC some conversations were not processed by automatic workflows, as a result some conversations may not have expected automated actions performed on them. The issue is now resolved and automatic workflows are working normally. Affected conversations will require manual action(s) to be taken. If you'd like extra support, please email our team: help@helpscout.com