Resolved incident

SLA issues

Help Scout · Minor · Started

Duration
1h 42m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Help Scout

    We're looking into reports of errors with the SLA feature and our team is investigating.

  2. Investigating

    Help Scout

    We are continuing to investigate this issue.

  3. Identified

    Help Scout

    Our Engineering team has identified the cause of the issue and are working on a resolution.

  4. Resolved

    Help Scout

    The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.