Resolved incident

Temporary Connections Issues with Docs

Help Scout · None · Started

Duration
< 1m
Severity
None
Status
Resolved

Summary

None · Resolved

Earlier this morning, we experienced some issues which made Docs sites and the Docs API unavailable. This would have occurred on two separate occasions (the first around 8:50am UTC and the second around 11:10am UTC) lasting around five minutes each time. Our team identified and resolved the issue, and things should be working as expected again! We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at help@helpscout.com

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Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Help Scout

    Earlier this morning, we experienced some issues which made Docs sites and the Docs API unavailable. This would have occurred on two separate occasions (the first around 8:50am UTC and the second around 11:10am UTC) lasting around five minutes each time. Our team identified and resolved the issue, and things should be working as expected again! We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at help@helpscout.com