Resolved incident
Temporary Outage and Slow Loading across Help Scout
Help Scout · Major · Started
- Duration
- 8m
- Severity
- Major
- Status
- Resolved
Summary
Major · Resolved
Our team has resolved the issue that caused a temporary outage which impacted all areas of Help Scout from 2:10pm - 2:22p ET. The app should now be fully functional again. Apologies for the disruption today, folks!
Event timeline
How this incident unfolded, from the official status page.
Identified
Help Scout
We've identified the cause of the issues causing a partial outage and sluggish behavior across Help Scout this morning and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.
Resolved
Help Scout
Our team has resolved the issue that caused a temporary outage which impacted all areas of Help Scout from 2:10pm - 2:22p ET. The app should now be fully functional again. Apologies for the disruption today, folks!