Temporary Outage and Slow Loading across Help Scout

Resolved

Major impact

Started

Lasted 8m

View official incident ↗

Updates

  1. Resolved

    Our team has resolved the issue that caused a temporary outage which impacted all areas of Help Scout from 2:10pm - 2:22p ET. The app should now be fully functional again. Apologies for the disruption today, folks!

  2. Identified

    We've identified the cause of the issues causing a partial outage and sluggish behavior across Help Scout this morning and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.