Resolved incident
Connections Issues
Help Scout · Major · Started
- Duration
- 1h
- Severity
- Major
- Status
- Resolved
Summary
Major · Resolved
Our team has resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!
Event timeline
How this incident unfolded, from the official status page.
Investigating
Help Scout
We're currently investigating reports of slow page loads and timeouts when trying to access the web app. We’ll share an update as soon as we have more information.
Identified
Help Scout
The team has identified the root cause, and we're working on a fix, but it may take a bit longer before we can bring all services back online. We'll post an update when we've got more news to share.
Resolved
Help Scout
Our team has resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!