Degraded Performance & Slow Loading Issues
Resolved
Minor impact
Updates
Resolved
The issue has been identified & resolved, and everything should be back to normal once again. Thank you for your patience with this!
Identified
Our engineers have identified an issue with a recent deployment that likely caused this degraded performance. We've got a fix coming shortly that'll take care of those slow page loads. We'll post here again once everything is back to normal. Thanks for your patience while we investigate!
Investigating
We're looking into reports of slow page loads across the app. Some customers may notice longer-than-usual loading times when working with Help Scout in both Inbox & Docs. Our engineers are on it, and we hope to have news on a resolution for this as soon as possible.