Resolved incident

Degraded Performance & Slow Loading Issues

Help Scout · Minor · Started

Duration
46m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

The issue has been identified & resolved, and everything should be back to normal once again. Thank you for your patience with this!

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Help Scout

    We're looking into reports of slow page loads across the app. Some customers may notice longer-than-usual loading times when working with Help Scout in both Inbox & Docs. Our engineers are on it, and we hope to have news on a resolution for this as soon as possible.

  2. Identified

    Help Scout

    Our engineers have identified an issue with a recent deployment that likely caused this degraded performance. We've got a fix coming shortly that'll take care of those slow page loads. We'll post here again once everything is back to normal. Thanks for your patience while we investigate!

  3. Resolved

    Help Scout

    The issue has been identified & resolved, and everything should be back to normal once again. Thank you for your patience with this!