Resolved incident
Report Loading
Help Scout · Minor · Started
- Duration
- 1h 13m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
Event timeline
How this incident unfolded, from the official status page.
Investigating
Help Scout
We’re currently investigating reports of issues with loading Reports. We will continue to update as we have more information.
Identified
Help Scout
Our Engineering Team has identified the root cause of the report loading issues and are working to bring them back online.
Monitoring
Help Scout
Our Engineering Team has identified the root cause of delayed/inaccurate reports and a fix is in place. However, there is a backlog of reports that needs to process before things are fully caught up. Reports will take some time to normalize - we will continue monitoring.
Resolved
Help Scout
Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!