Resolved incident

Delays to Conversation Updates

Help Scout · Minor · Started

Duration
38m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This issue has been resolved. Conversations and folders should now be up to date and working as expected. Apologies for the trouble!

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Help Scout

    We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in view counts updating and in merging conversations. We'll let you know when we have additional information.

  2. Resolved

    Help Scout

    This issue has been resolved. Conversations and folders should now be up to date and working as expected. Apologies for the trouble!