Resolved incident
Web App Connection Timeouts
Help Scout · Minor · Started
- Duration
- 1h 5m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
We are no longer seeing any errors with the Help Scout web app and are confident that we've resolved the issue. We're sorry for any trouble this has caused, and thank you for your patience!
Event timeline
How this incident unfolded, from the official status page.
Monitoring
Help Scout
The Help Scout web application is experiencing sporadic connection failures for some customers, resulting in long page load times and, in some cases, a “no healthy upstream” error. We believe we've identified the issue and have seen things recover, but will continue to monitor the issue until fully resolved.
Resolved
Help Scout
We are no longer seeing any errors with the Help Scout web app and are confident that we've resolved the issue. We're sorry for any trouble this has caused, and thank you for your patience!