Resolved incident

App Access Issues

Help Scout · Minor · Started

Duration
3h 12m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Help Scout

    We’re currently investigating reports of customers running into errors in the Inbox and while using AI Drafts. We will continue to update as we have more information.

  2. Monitoring

    Help Scout

    A fix is now in place, and there should no longer be any issues. Our Engineering Team is continuing to monitor the situation.

  3. Resolved

    Help Scout

    Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!