Resolved incident

Inboxes Not Currently Loading For Some Users

Help Scout · Minor · Started

Duration
28m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

Our team identified and fixed this issue and all pages across the app should be loading normally now. Apologies for the disruption today, folks!

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Help Scout

    We're looking in to reports of trouble loading Inboxes across the app. We'll update here when we have more information. Thanks for your patience!

  2. Monitoring

    Help Scout

    A fix has been implemented and our team is monitoring results.

  3. Resolved

    Help Scout

    Our team identified and fixed this issue and all pages across the app should be loading normally now. Apologies for the disruption today, folks!