Docs Errors

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   3 months ago

   Help Scout

   We are currently investigating an issue that is causing Help Scout Docs sites to not load. We will update here as soon as we have more information to share.

2. Monitoring

   3 months ago

   Help Scout

   Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.

3. Identified

   3 months ago

   Help Scout

   Some Docs sites are still experiencing intermittent loading issues, and our team is actively working on a fix. We'll post an update as soon as we have more to share.

4. Monitoring

   3 months ago

   Help Scout

   Docs sites are once again back to loading, and our team is monitoring things at this time. We will provide another updat when things are fully resolved.

5. Resolved

   3 months ago

   Help Scout

   Help Scout Docs is fully operational - we’re closing this out. Thank you for your patience while we worked on this one!