Folder and View Issues

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   7 months ago

   Help Scout

   We’re currently investigating reports of issues with Views and Folders. We will continue to update as we have more information.

2. Investigating

   7 months ago

   Help Scout

   We’re still investigating reports of issues with folders and views not displaying the correct conversations. We hope to have more information available soon.

3. Identified

   7 months ago

   Help Scout

   We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post a final update when services are back to normal.

4. Monitoring

   7 months ago

   Help Scout

   A Fix has been implemented, and we are monitoring results. We will update again when the issue is resolved.

5. Resolved

   7 months ago

   Help Scout

   We can confirm that views and folders have been operating as expected today, and that the underlying issue here has been resolved. Please get in touch with our team if you continue to experience any unusual behavior across your inbox.