Delays with Inbox counts, folders, reports and search results

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   3 months ago

   Help Scout

   We’re currently investigating reports of issues with delayed Inbox folder counts, folders and search results. We will continue to update as we have more information.

2. Monitoring

   3 months ago

   Help Scout

   Our team has implemented a fix for these issues impacting folder counts and Inbox performance. We're hoping to move this to Resolved soon, folks.

3. Monitoring

   3 months ago

   Help Scout

   We're still experiencing a bit of degraded performance around folder counts while the system continues to catch up. We appreciate your continued patience and will update you all just as soon as we've got this under control.

4. Resolved

   3 months ago

   Help Scout

   Folder counts and updates in your Inbox should be working as expected again! Thanks for your patience today folks, we're going to close this one out.