Docs and AI Answers Issues

Resolved

Minor impact

Started

Lasted 1h 47m

View official incident ↗

Updates

  1. Resolved

    Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!

  2. Monitoring

    Our engineering team has released a fix, and Docs Sites and AI Answers are now loading again. Our team is monitoring this at the moment, and we will update again once we're sure everything is resolved.

  3. Investigating

    We are currently investigating an issue that is impacting Help Scout Docs Sites and AI Answers in Beacon. We will update here as soon as we have more information to share.