Resolved incident

Closed Folder Issues

Help Scout · Minor · Started

Duration
24m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

Our engineers have found the issue causing Closed Conversations not to display in the Closed Folder, and this has now been resolved, You should now find all of those Conversations in the Closed Folder as normal. Thanks for your patience while we worked on getting this one fixed up!

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Help Scout

    Our team has identified an issue with the Closed Folder. Recently Closed Conversations are not being added to the Folder, starting around 8am ET. This does not impact delivery - emails are still being sent without issue. We'll post again once we have an update on this.

  2. Resolved

    Help Scout

    Our engineers have found the issue causing Closed Conversations not to display in the Closed Folder, and this has now been resolved, You should now find all of those Conversations in the Closed Folder as normal. Thanks for your patience while we worked on getting this one fixed up!