Resolved incident
Connections Issues
Help Scout · Minor · Started
- Duration
- 3h 48m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
Help Scout access has now been restored for customers in the Philippines. We will continue to monitor the situation. If you're still experiencing any issues accessing the platform, please let us know.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Help Scout
Help Scout is currently unavailable for some customers in the Philippines. It appears to be regionally isolated and we're currently investigating the root cause.
Identified
Help Scout
We've identified the cause of the access issues for customers in the Philippines and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.
Identified
Help Scout
Our team are still working on a fix for the issue causing Help Scout to be unavailable for some customers in the Philippines. We'll post here again as soon as this has been resolved.
Identified
Help Scout
Our team continues to work on a fix for the issue causing Help Scout to be unavailable for some customers in the Philippines. We apologize for the downtime today and we'll post here again as soon as this has been resolved.
Resolved
Help Scout
Help Scout access has now been restored for customers in the Philippines. We will continue to monitor the situation. If you're still experiencing any issues accessing the platform, please let us know.