Resolved incident
Email Delays
Help Scout · Minor · Started
- Duration
- 1h 53m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
The email backlog has been processed, and the issue is now fully resolved. Inbound email should be back to normal, so we're closing this one out. Apologies for the trouble!
Event timeline
How this incident unfolded, from the official status page.
Investigating
Help Scout
We're investigating reports of delays in email delivery to Help Scout. Our team is looking into this, and we'll post updates here as soon as we have them.
Identified
Help Scout
Our team has identified the issue which has caused delays to inbound emails. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.
Monitoring
Help Scout
Making progress! We're currently processing the email backlog and you should see new messages starting to trickle in to your inboxes.
Resolved
Help Scout
The email backlog has been processed, and the issue is now fully resolved. Inbound email should be back to normal, so we're closing this one out. Apologies for the trouble!