Resolved incident
Web App Performance Issues
Help Scout · Major · Started
- Duration
- 1h 18m
- Severity
- Major
- Status
- Resolved
Summary
Major · Resolved
We are no longer seeing errors with attachments or Beacon, and all inbound emails have been successfully received. If you continue to experience any issues, please reach out to our team and let us know. Apologies for the inconvenience today, and thank you for your patience!
Event timeline
How this incident unfolded, from the official status page.
Investigating
Help Scout
We're investigating a problem with our app, which is causing issues with downloading & uploading attachments, Beacon (unable to create Live Chats or submit Contact Forms), and delayed inbound emails. We'll post more information here as we have it. Thank you for your patience!
Monitoring
Help Scout
We are no longer seeing issues with downloading & uploading attachments or Beacon Live Chats and Contact Forms. Delayed inbound emails are also starting to come through. We will provide updates as we continue to monitor this issue.
Resolved
Help Scout
We are no longer seeing errors with attachments or Beacon, and all inbound emails have been successfully received. If you continue to experience any issues, please reach out to our team and let us know. Apologies for the inconvenience today, and thank you for your patience!