Resolved incident

Search and Page Load Issues

Help Scout · None · Started

Duration
< 1m
Severity
None
Status
Resolved

Summary

None · Resolved

Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. We'll publish a brief post-mortem in the next 48 hours once the root cause is confirmed, but performance seems to be normal once again.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Help Scout

    Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. We'll publish a brief post-mortem in the next 48 hours once the root cause is confirmed, but performance seems to be normal once again.