Resolved incident

AI Feature Issue

Help Scout · None · Started

Duration
2h 11m
Severity
None
Status
Resolved

Summary

None · Resolved

Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Help Scout

    We’re currently investigating reports of issues with our AI Features. We will continue to update as we have more information.

  2. Monitoring

    Help Scout

    Our team has pushed a fix for this issue and we're monitoring the situation for now. We're hopeful that we can get things back to normal soon!

  3. Monitoring

    Help Scout

    Our AI features should all be functional again! We'll continue to monitor things for a bit longer just to make sure all is well before closing this one out.

  4. Resolved

    Help Scout

    Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!