Inbound Email Delay and Sluggish Behavior Across Help Scout

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   6 months ago

   Help Scout

   We're looking into a few issues that are currently impacting performance around several areas of Help Scout. Things like inbound email, your Closed folder, other Workflows folders, message counts/previews, search results, and potentially page loads. We'll continue to update as we make progress! Thanks for your patience.

2. Identified

   6 months ago

   Help Scout

   Due to an outage with one of our third-party service providers, inbound email delays and other sluggishness around the app may continue. We're closely monitoring updates from our provider and working to improve performance as quickly as possible.

3. Monitoring

   6 months ago

   Help Scout

   In-app performance has recovered in Help Scout and any delayed inbound email should now be delivered. We're continuing to monitor this situation as our third-party provider is still experiencing degraded performance. We'll continue to monitor that situation and will post updates as they come.

4. Resolved

   6 months ago

   Help Scout

   Alright folks, all services are stable so we're closing this out. Thanks for your patience and apologies for the disruption today!